FAQs for Clean Lemon, Lafayette,  IN background

Frequently Asked Questions ⎮ Lafayette, IN

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

    General Questions

  • How can I get a quote?

    Simply visit the “book a cleaning in 60 seconds” icon at the top of the website. As you provide information about your house and schedule, your quote will dynamically adjust.

  • Am I charged the full quoted amount even if it doesn't take that long to clean my house?

    Yes, we charge by our booking calculator, and not hourly.

  • Does someone have to visit my house before I can book a cleaning?

    Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

  • Are cleaning supplies included?

    Cleaning supplies are included by default. However, if you have your own supplies you can just leave a note when you book online. We also offer Eco- Friendly cleaning supplies to use on your home for a small fee. You can choose this option when booking your cleaning.

  • What if I'm not happy with my cleaning?

    Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

  • Scheduling Questions

    Can I get a same-day booking?

    we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

  • Do I have to be home for my cleaning?

    It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

  • Does my cleaner arrive at the exact time I book?

    Yes, most of the time. However, we allow a 45 minute window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

  • When am I charged for the service?

    You are not charged until after the cleaning has been completed.

  • Are there any Commitments of contracts?

    No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

  • Cleaning Questions

  • How many cleaners do you send?

    We send cleaners depending on how big or small the job is. If you’re on a recurring schedule, we’ll do our best to match you with the same cleaners going forward.

  • Are clean lemon cleaners screened?

    Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

`
Question Image, Lafayette,  IN